JD for Service Desk: ( Language - Japanese) , 24*7, night shift required.
Service Desk L1
• Positive in thoughts & energy
• Must have basic to advanced technical skills
• Must be business-focused and have good understanding of the business units within Micron & ability to prioritize work.
• Excellent communication skills (active listening skills)
• Must be diplomatic and must have interpersonal skills
• Ability to understand the business objectives
• Must have team spirit
• Professional code of conduct
• Must have extensive knowledge of remote access processes for assisting First Level
• Must have a good understanding of the organization and their infrastructure
• Must be able to deal with stress
• Evolving management & leadership skills
• Must have basic technical knowledge of all technology used for the business processes.
• Must have empathy with users TechSkills
• ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
