海归论坛 :: 阅读主题 - 招聘技术支持专家 Technical Support Specialist

论坛首页 | 排行榜 | 在线私聊 | 专题 | 版规 | 搜索 | RSS | 注册 | 活动日历


主题: 招聘技术支持专家 Technical Support Specialist

海归论坛首页 -> 海归招聘焦点讨论 | 精华区 | 嘉宾沙龙 | 白领丽人沙龙

分屏

表形显示

阅读上一个主题 :: 阅读下一个主题

作者

招聘技术支持专家 Technical Support Specialist

zbc0411

头衔: 海归中校
声望: 学员

加入时间: 2006/05/24
文章: 425

海归分: 38865

标题: 招聘技术支持专家 Technical Support Specialist (1200 reads) 时间: 2009-7-07 周二, 10:49

作者：zbc0411 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

工作地点：北京
公司性质：欧美

Responsibilities
lLead customer service projects including:
1.Reproducing customer environments to triage and root cause customer problems and provide resolution
2.Document customer issues in a customer tracking database and online knowledge base
3.Participating in and performing customer upgrades (remote via WebEx or VPN).
4.Coordinating with L1 (Helpdesk), L2 (Field Service) and L3 support activities.
5.Providing an escalation path for L3 support into development if required.
lInterface with SEPATON engineering and Quality Assurance as needed; participate in pre-sales activities to understand client challenges and to aid solution development..
lParticipate in customer services practice development activities, including:
1.Developing best practices, templates, methodologies, knowledge management
2.Assist in developing analysis & triage tools.
3.Participate in case escalations with other members of the WW support team.

Requirements/Preferences
lPrevious experience supporting enterprise customers and/or experience in developing enterprise storage management software.
lExcellent communication and writing skills
lIn-depth knowledge and/or experience supporting backup and disaster recovery, and storage and networking solutions, including Network Attached Storage (NAS), Serial ATA (SATA), and Storage Area Networks (SAN) infrastructure components
lNetworking background, and a solid understanding of networking technologies (TCP/IP, LAN and WAN) as they relate to storage and backup and recovery solutions
lStorage fabric switch experience.
lStrong understanding of Storage Fibre Channel and Arbitrated Loop protocols
lMultiple operating systems experience (Microsoft, Sun Solaris, HP-UX, AIX, and Linux, or some combination)
lKnowledge and/or Current certification with one of the major enterprise backup and recovery applications; i.e. Backup Exec or Tivoli Storage Manager.

email: [email protected]

作者：zbc0411 在海归招聘发贴, 来自【海归网】 http://www.haiguinet.com

相关主题
上海欧洲企业招聘技术支持（英语、日语、法语方向）	IT	2011-7-06 周三, 18:17
[原创]华讯网络招聘技术支持工程师	IT	2011-4-07 周四, 09:57
[原创]华讯网络招聘技术支持工程师	IT	2011-4-07 周四, 09:51
世界五百强招聘技术支持经理 ~工资无封顶~~~急~~~~~·	海归职场	2009-1-07 周三, 17:22
世界五百强招聘技术支持经理 ~工资无封顶~~~急~~~~~·	海归职场	2009-1-05 周一, 11:57
【知名外企】招聘技术支持经理~~	海归职场	2008-8-19 周二, 16:53
IT一流厂商招聘技术支持经理/主管(技术经验不是必须的)	海归职场	2006-7-12 周三, 09:40
深圳知名券商总部招聘技术人员，base深圳	IT	2014-6-27 周五, 21:36