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北京 知名企业招聘Global Support |
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wenxiang
头衔: 海归少尉 性别: 年龄: 37 加入时间: 2014/01/18 文章: 19 来自: 北京 海归分: 3510
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作者:wenxiang 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com
Global Support
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• Primary Duties and Responsibilities:
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Serve as the primary contact for customer support and ensure customer satisfaction.
Manage supported accounts and ensure prompt and complete resolution of support cases logged.
Research and develop solutions for customer support cases involving extensive product knowledge and troubleshooting techniques.
Provide timely account status and reporting to both customer and management.
Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
Establish strong working relationships with Engineering, Professional Services, Technical Operations Client Services, Product Management and other internal resources as appropriate.
Ability to author technical documents on common issues and solutions in order to build the knowledge base
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General Skills:
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Excellent analysis, troubleshooting and problem solving skills.
Experience supporting software or Software-as-a-Service (SaaS) solutions.
Propensity for hard work and a willingness to perform different roles as required.
Excellent oral & written communication skills
Displays leadership qualities and works well with others
Strong project management experience with a demonstrated ability to manage competing priorities
Efficient time management skills
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Language Skills:
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Excellent written skills and verbal communication skills in English.
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Technical Skills:
• Understanding of database concepts and data management (RDBMS)
Experience with xml, Java and SQL
Experience with SOAP-based APIs and web-based development
Desired Skills:
Solid knowledge on Finance / Accounting is a big plus
Experience with APEX coding is a big plus
Minimum Requirements:
BA/BS Degree (or equivalent) in a Computer Science, Finance, Accounting or related discipline
3+ years of related work experience
Hands on experience with supporting package software and/or SaaS solutions
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作者:wenxiang 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com
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- 北京 知名企业招聘Global Support -- wenxiang - (2085 Byte) 2014-1-18 周六, 17:00 (2005 reads)
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