Work closely with R&D and Technology Business Units for New Product Introductions (NPI) and Beta trails during initial trial deployment for all product release.
Create, review and publish new product specifications, engineering releases and related documentations for new products / beta software, and ensure that they will meet user requirements. Proactively make suggestions for future release and product improvements, ba<x>sed on the product exper ience and regional feedbacks.
Work closely with international escalation centers to ensure service readiness including knowledge transfer, Early Access Training, documentation preparation and software distribution control.
Travel to customer’s sites as req uired up to 20% of the time, for trail and/or troubleshooting of Beta products, customer training on the same, andspecial assignments such as problem resolution that cannot be managed from escalation centers.
Provide escalation technical support for regi onal escalation centers and global customers (as required) when there is a technical field escalation.
Provide on-line application, installation, pre-/post-sales support to regional escalation centers as required to assist peer groups.
Provide expert technical assistance to appropriate groups ( i.e. Sales, Field, Business Units, R&D, etc.) as needed to resolve the customer’s technical issues.
Champion the customer ’s needs in a responsible manner, highlighting the common technical issues with the escalation center (as applicable) or R&D.
Station in Hangzhou.


BS or MS degree in Computer Science, Telecommunications, Engineering or equivalent.
Must be fluent in spoken/written English and Mandarin.
5+ years of telecommunication technical suppor t or experience in relevant fields.
Extensive experience in operational procedures and commands on Solaris, Unix SHELL, Linux, and Windows/NT Operating Systems.
In-depth knowledge on DSL/DSLAM/GEPON/MSAN or Access Gateway
Extensive experiences in IP network technologies:
Internet protocols, class of service, IP and Ethernet QoS mechanisms, and IP network architecture;
Operation and configuration of network devices such as routers, switches, firewalls, and remote access servers;
Testing and Protocol Analysis on LAN, and MAN networks.
Experience of OSS, NMS, Oracle DB, SQL, and SNMP is a plus.
Experience of 3G H.248/MGCP is a plus
Experience of V5, VoIP is a plus
Relevant vendor certification such as SUN, Cisco, and Microsoft is a plus.
A can-do attitude and superior customer technical support service skill.
Qualification BS or MS Degree
Yr(s) Exp 5+ years
Job Location Hangzhou
Salary Negotiable
Job Type Full Time, Permanent

If you are qualified, please Contact:

Jane Wang
[email protected]