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 technical support lead (dalian) |
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flyingaway
[博客]
[个人文集]
游客
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作者：游客 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
PRINCIPAL DUTIES AND RESPONSIBILITIES
Manage Online Technical Support team based on Dell International Service Center in Dalian China to achieve assigned goal and keep high customer satisfaction
• See to the team’s daily work, supply guidance to the team, keep workflow consistent, make sure the team deliver high valued service to the customer
• Motivate the team, improve the team member’s performance
• Plan human resource, and take part in training program device for the team and drive the team to keep pace with latest upgrades and/or new releases in related technical field
• Establish and maintain smooth communication with Sales team to discuss operation, service and technical issues
• Recommend changes in policies affecting subordinate organization, optimizing productivity, saving cost and other related managerial field (海归论坛 www.haiguinet.com)
REQUIREMENTS
• Advanced understanding of customer service delivery and relationship of multiple assigned work groups. Experience in enterprise service delivery environment preferred
• Proven resilience and high energy to handle fast-paced, high pressure direct services field in IT environment
• Advanced leadership skills
• Advanced training and coaching skills, able to motivate others in sensitive situations and orient a team to achieve goal
• Bachelor's degree or equivalent, with a minimum of five years experience in customer service or related field and at least two years management experience
• Excellent Korean and fluent English
pls contact:
Miss Gao
0411-84302317
[email protected]
作者：游客 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 technical support lead (dalian) -- flyingaway - (1662 Byte) 2005-2-22 周二, 16:10 (1126 reads)
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